Norma is a native of Monterrey, Mexico. However, she was brought to the U.S. at a young age and raised in the state of Georgia. She discovered her passion for serving her community after being an instrumental member in the creation and management of CETPA, a nonprofit organization dedicated to providing behavioral health services to the Latino community in Georgia. Her last role at CETPA was as Chief Operating Officer (COO), in which she was responsible in managing and directing operational and administrative functions, including information technology, finance, office management, facility and human resources.

After working there for sixteen years, Norma went back to Kennesaw State University to complete a bachelor’s degree in Human Services with a focus on Nonprofit Management and Social Innovation. Upon graduation, she began her pursuit of a Masters of Public Administration with a concentration on Nonprofit Administration and obtained it in the spring of 2020.